Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of purchased products. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality.
Defective Products
You may make a warranty claim for any product that is found to have defects in material or workmanship. To make a claim, please send notice to: our Email sales@theofficeshoppe.com.au; or Returns Address with:
- A description detailing the specifics of the defective product;
- An image or images depicting the defective product and the defect; and
- Proof of purchase (an order email sent by us and/or the invoice).
Also:
- Please retain the original parcel and product packaging for the returns process; and
- Do not return any products back to us unless and/or until we instruct you to do so (we don’t want you to incur any unnecessary postage costs).
We will then respond to you with our acceptance or refusal of the warranty claim and information on the returns process. Accepted claims will then have the defective product: refunded or exchanged if the product has a major problem; or if the problem is not major, we may repair the item within a reasonable time; or alternatively, we may compensate you for any drop in value and you keep the product.
For more details, please refer to section 13. Warranty of the Terms & Conditions.
Change of Mind
In any of the below cases, please:
- Contact us (ASAP) in the first instance with your request; and
- Do not return any products back to us unless and/or until we instruct you to do so (we don’t want you to incur any unnecessary postage costs).
This way we can understand your request, next steps can be agreed, and necessary arrangements can then be made. - Any return products are returned at the customers expense, and must be unopened, unused and received by us in a saleable condition.
Unwanted or Incorrectly Ordered Products
If you have had a change of mind or incorrectly ordered a product, you may request the return the product to us within 14 days of the order shipped date. We will refund the value of that product, minus any delivery and payment processing fees incurred by us as part of the original payment and/or the subsequent refund.
Product Exchanges
If you have had a change of mind and wish to exchange one product for another, you may return the product to us within 14 days of the order shipped date. We will either refund/or charge you the difference in value between the products, and charge any delivery and payment processing fees incurred by us as part of the original payment and/or the subsequent exchange.
Order Changes
If you have paid for the order, so long as we haven’t yet packed or shipped the order, we can usually accommodate any changes without penalty. For My Office Shoppe account holders with an unpaid order, we suggest you simply Login, click on the Orders tab, cancel the order, and then place a new order with the desired changes.
Order Cancellation
Any unpaid orders may be cancelled at no cost by contacting us. My Office Shoppe account holders with an unpaid order, can simply Login, click on the Orders tab, and cancel the order.
If you have paid for the order, so long as we haven’t yet packed or shipped the order, we can cancel the order and refund your payment, minus any payment processing fees incurred by us as part of the original payment and/or the subsequent refund.
If your order was already packed or shipped, and you still do not wish to accept the order, then you can utilise the aforementioned Unwanted Products process.
Incorrect Information
All orders are delivered to the “Billing Address” unless a separate “Shipping Address” is specified. When placing an order and/or entering details into the Checkout page or your My Office Shoppe account, please ensure you provide current, correct and complete information. We cannot accept responsibility for any loss or damage suffered as a result of incomplete, ineligible, incomprehensible, incorrect or generally erroneous information that you provide to us.
However, if missing mail items are returned to us by the delivery service provider, we will offer you the option of resending the order with corrected delivery information, for an additional handling and delivery fee (varies depending on the parcel size):
- C5 prepaid envelope and tracking – $3.00
- 500g Australia Post Satchel – $8.50
- 3Kg Australia Post Satchel – $13.80
- 5Kg Australia Post Satchel – $17.60
Products Lost or Damaged in Transit
Please refer to our Postage & Handling policy.
Returns Address
The Office Shoppe – Support
PO Box 100, Allora, QLD 4362